The Intercom Conversations app is a valuable tool for teammates who need to access their Intercom conversations and customers from their iPhone or iPad. It allows businesses to consolidate their messaging products for sales, marketing, and customer service all in one platform, enabling them to have genuine conversations and build meaningful connections with their customers.
Designed with a user-friendly interface that resembles the messaging apps people use daily, Intercom offers the convenience of engaging with consumers across various channels, including inside your app, on your website, on social media, and through email.
The Intercom Conversations mobile app provides the following features:
- Effortlessly manage your inbox from anywhere
- Access conversations, assign them to team members, and collaborate effectively using internal notes
- Initiate or continue conversations seamlessly
- Send new messages or respond to customers via in-app or email
- Utilize saved replies to handle common questions efficiently
- Quickly search and view leads and users
- Obtain valuable context by viewing a user or lead's live profile, reducing unnecessary back-and-forth communication
Overview
Intercom Conversations is a Freeware software in the category Business developed by InterCom.
The latest version of Intercom Conversations is 4.7.1, released on 07/05/2024. It was initially added to our database on 01/13/2024.
Intercom Conversations runs on the following operating systems: Android/iOS.
Users of Intercom Conversations gave it a rating of 3 out of 5 stars.
Pros
- Real-time messaging for quick and efficient communication with customers
- Advanced features like tagging, assignment, and reporting to help manage conversations effectively
- Option to automate messages and responses with chatbots
- Integration with customer data to provide personalized support
- Ability to track conversation history and customer interactions
Cons
- Can be costly for larger companies or those with high message volume
- May require some training to fully utilize all features and integrations
- Limited customization options for the user interface
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